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#1 08-31-2006 3:02:17 PM

chirorehab
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Registered: 08-31-2006
Posts: 5
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Help Please!

Update::: This problem is solved ::::: I posted details below::::: Thanks!


Not quite sure what is going wrong.....

My dct3412 was very hot, but working fine....I thought maybe the fan wasn't working so I exchanged the box for a new one...

I plugged everything back in and now all I get on the TV is a blue box saying "one moment please....This channel should be available shortly".  Also, I do get an info bar on the bottom of the screen which correctly states what should be on the channel...The guide works also...Just no Picture..

My setup is a little complex...I run everything through my receiver...I have an HDTV..I use the component cables and the optical cable....

I am pretty sure everything is hooked up exactly as it was before I exchanged boxes..

Comcast tested it from their end and everything seems to be working fine...They are sending someone here next week....

Any ideas?

Thanks!

Eric

Last edited by chirorehab (08-31-2006 7:29:48 PM)

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#2 08-31-2006 4:05:07 PM

ghoofie
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From: Northern California, Pittsburg
Registered: 02-17-2005
Posts: 907
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Re: Help Please!

No ideas here, but I would be furious if they can't  have someone til next week. In other words, you're saying you have no TV till next week. I'd be back on the phone.

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#3 08-31-2006 4:13:54 PM

Bobby
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From: Rohnert Park, CA
Registered: 02-14-2005
Posts: 333
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Re: Help Please!

Unplug the power to the box.  Unhook your coax at the box and then reseat it.  Wait about 15 minutes and then plug the power back in.  See if that fixes it.  If it doesn't, I'd go exchange it for another box before I'd wait until next week.

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#4 08-31-2006 4:19:11 PM

chirorehab
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Re: Help Please!

I did all that and I even got another box....

They couldn't come today or tomorrow and Monday is a holiday... I do have another non-hdtv box, so it's not the end of the world....

Thanks!

Eric

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#5 08-31-2006 4:26:11 PM

Georgia Guy
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From: Atlanta
Registered: 02-15-2005
Posts: 207
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Re: Help Please!

chirorehab wrote:

I do have another non-hdtv box, so it's not the end of the world....

Sorry, I could not live thru the first weekend of college football without HD.   ;-)

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#6 08-31-2006 4:33:45 PM

chirorehab
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Re: Help Please!

I guess I didn't mention that I am going out of town tomorrow!  Either way my Gators aren't on TV....

P.S. I went to chiropractic school in Marietta...

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#7 08-31-2006 7:26:00 PM

chirorehab
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Re: Help Please!

Problem Solved!!!

I called my brother-in-law who used to work for comcast......

He came over and did some experimenting...

Turns out that a cable was bad, so he replaced it and everything works fine!

I don't quite understand how a cable went bad, since everything worked before I replaced the box....but it works now!!

Thanks for the support!!

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#8 08-31-2006 10:52:33 PM

Georgia Guy
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From: Atlanta
Registered: 02-15-2005
Posts: 207
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Re: Help Please!

chirorehab wrote:

I guess I didn't mention that I am going out of town tomorrow!  Either way my Gators aren't on TV....
P.S. I went to chiropractic school in Marietta...

Life College, I'd bet.    Gators?  Hoo boy.  Hope they come in 2nd in the SEC East this year.  Maybe my Bulldogs will finally beat 'em.   :>)

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#9 09-01-2006 10:20:55 PM

chirorehab
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Registered: 08-31-2006
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Re: Help Please!

Ahhh...Florida/Georgia games in Jacksonville....The good ole days!

yep..Life...

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#10 09-01-2006 11:20:13 PM

Wareagle
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From: Bellevue, WA
Registered: 02-15-2005
Posts: 1073
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Re: Help Please!

Auburn-Georgia games in Columbus -- the REALLY ole days!

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