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#1 09-14-2009 7:20:13 PM

ghoofie
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From: Northern California, Pittsburg
Registered: 02-17-2005
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I got a new DCX3400 today.

Hey all....long time no post.
So my 6412 was dying a slow death...so I put it out of it's misery and brought it to Comcast office today. The line was out the door.  People returning troubled boxes and people with billing issues.  It was COMCASTIC.  So they gave me a DCX 3400. It's been loading guide all day.  I wonder how THESE work.

The manual says it will 'pass thru' 1080P with HDMI.  Just got a new Samsung LCD 46"...love it. But Comcast doesn't broadcast P , does it ? Hmmmm....

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#2 09-16-2009 11:10:40 AM

GoGyrosWin
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Registered: 02-16-2005
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Re: I got a new DCX3400 today.

Now thats cool looking.  I want one...or two!  What is the HD space on the Comcastic model?  I see that it can have 3 types of HD's...160/250/320.  Lemme guess...it has 160?

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#3 09-16-2009 9:45:47 PM

ghoofie
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From: Northern California, Pittsburg
Registered: 02-17-2005
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Re: I got a new DCX3400 today.

Supposedly it's the 250 model.  The model number changes for the different capacities..but I've only seen model DCX3400 on mine.  Comcast told me it's 250 and on some forum I saw it said Comcast has the 250. I have about 10 hours HD saved right now and it says 14%.

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#4 09-16-2009 10:05:04 PM

ghoofie
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From: Northern California, Pittsburg
Registered: 02-17-2005
Posts: 907
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Re: I got a new DCX3400 today.

Correction... I just found the capacity info...I got the 320 GB hard drive.  woo hoo  LOL....heck we never came over about 80% on the 3412... but it's nice to know.

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#5 09-17-2009 12:43:15 PM

GoGyrosWin
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Registered: 02-16-2005
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Re: I got a new DCX3400 today.

Is there a new remote with this model or are you using the silver remote?  The picture quality, according to AVS people, is much better than the DCR's.  Have you found that to be true?

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#6 09-20-2009 6:21:41 PM

ghoofie
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From: Northern California, Pittsburg
Registered: 02-17-2005
Posts: 907
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Re: I got a new DCX3400 today.

They gave me a new remote, darker grey one. HOWEVER, before I programed a new DVR into my Harmony Remote, I found I can use it as is. So I assume, either one will work.

Hard to really compare pictures because I also got a new LCD TV. I SEEMS to be a bit better though.

By the way...I had the recorder set to tape the Niners football game today...Well, when I returned home, I found the clock on the DVR showed 2:30, but we returned home at 4:10.  When I turned on the TV, I had live audio...but the screen was stuck on an ad that said  "COMCAST...the New High Speed Internet".. and the box was FROZEN.  Couldn't even do a simple power off, or swap, or access recorded programs. Had to do the all to familar with Comcast  "UNPLUG" and lose the guide for the reminder of the night.  Nice.

I just have an eerie feeling that this box is going back soon.

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#7 09-27-2009 6:42:57 PM

ghoofie
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From: Northern California, Pittsburg
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Re: I got a new DCX3400 today.

Well it happend again today. Missed another game.  Came home...box frozen...stuck on 6:30 AM time...actual time 2:00 PM...so it didn't record the morning game. Maybe these boxes are comCRAPic.

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#8 09-28-2009 10:03:30 PM

ghoofie
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From: Northern California, Pittsburg
Registered: 02-17-2005
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Re: I got a new DCX3400 today.

R.I.P  DCX3400   Returned it.  They only had DCT3412s.  Now I'm back to 120GB.  Once again, Comcastic office had a line out the door...mostly people returning boxes.  I asked for another DCX but the guy said they don't have any. I told him yeah I bet they all came back.  He just smiled.

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#9 09-29-2009 1:23:55 AM

Wareagle
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From: Bellevue, WA
Registered: 02-15-2005
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Re: I got a new DCX3400 today.

Ned --

I've heard of quite a few problems with the DCX3400.  What were your symptoms?

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#10 09-29-2009 9:17:25 PM

ghoofie
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From: Northern California, Pittsburg
Registered: 02-17-2005
Posts: 907
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Re: I got a new DCX3400 today.

The box would freeze. In this case, for example, I would  come home an notice the clock on the box was several hours slow.  Turned on the TV and there was audio but the video was frozen on the screen (fortunately the TV was off).  The box apparently did nothing during that time because I had recordings set during that time period and they did not record. Had to do an unplug/plug reset.  That happend a couple of times in a couple week period.  Another thing, though it didn't seem to hurt anything, the 'messages' indicator lit up, but I had no messages and it would not go away.

It's a nice looking box though.  LOL .  Much smaller than the older ones, and it's  black. I read that people have HDMI problems with it, they get a green screen. I was using component so didn't experience that.

I just feel  cheated... because I went from 120GB HDD to 160 in the 64xx series...then up to 320 GB. Now down to 120 GB.  The person at the Comcastic office told me my 3412 is 160 GB, but it isn't. It's the series I. And he said  "Oh these 3412's are the best of all of them. They work great".  We'll see about that.

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#11 09-29-2009 10:14:24 PM

Wareagle
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From: Bellevue, WA
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Posts: 1073
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Re: I got a new DCX3400 today.

Ned --

I was thinking of swapping my DCT3416 for the DCX3400, but not too sure now.  I kept it when I got the TiVo HD, primarily for the granddaughters' use.  (The TiVo has 1500GB total, which is a real luxury.)

You may have noticed my posts on the comcast.net forum -- WarEagle57.

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#12 10-01-2009 7:38:56 PM

ghoofie
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From: Northern California, Pittsburg
Registered: 02-17-2005
Posts: 907
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Re: I got a new DCX3400 today.

Wareagle wrote:

Ned --

I was thinking of swapping my DCT3416 for the DCX3400, but not too sure now.  I kept it when I got the TiVo HD, primarily for the granddaughters' use.  (The TiVo has 1500GB total, which is a real luxury.)

You may have noticed my posts on the comcast.net forum -- WarEagle57.

Yep..sure did.

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#13 10-06-2009 1:53:51 PM

ghoofie
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From: Northern California, Pittsburg
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Re: I got a new DCX3400 today.

I'm SOOOO dramatic, aren't I....  hmm

So I emailed Comcast Cares...I actually got two responses and a phone call yesterday from a 'regional' manager. Anyway..after whining to him a while , he suggests that since I (as if I am the only one around) have so many problems with their great boxes...it's probably a signal problem. A bad signal causes my box to freeze up, to skip to the end when I try to do a fast forward, the audio drops out...all from a bad signal. So today a tech is coming over to check my signal.   And no techs or warehouses in the area have any more DCX3400's..which I was willing to try again..

Yesterday afternoon, a Comcast tech happens to be at my neighbors..I chat with him outside...telling him I have a service call scheduled too...is there any relationship to fact my neighbor had a call today ? He says neighbor had bad box...hmmm...that's a surprise.  I told him all my symptoms..he says ...naw..that ain't a signal problem.. it's a box problem.  I ask him if he has any DCX3400's on his truck.  Nope...he says they are nowhere to be found now..they only got a few..he says they work great..I tell him mine froze up all the time..  he says ... hmmm...

Then I tell him I'm also pissed because I dropped down to a 120GB box...and almost filled it up quickly..he looks puzzled..then says...you are recording too many HD channels....I laughed and walked away.

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#14 10-07-2009 12:35:52 AM

Wareagle
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From: Bellevue, WA
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Re: I got a new DCX3400 today.

Recording too many HD channels?  Shame on you, Ned.  I got a TiVo HD in January with 1TB internal and added a 500GB external drive, so that I don't even think about running out of space.

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#15 10-08-2009 8:32:03 PM

ghoofie
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From: Northern California, Pittsburg
Registered: 02-17-2005
Posts: 907
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Re: I got a new DCX3400 today.

It's getting interesting...I've been in email contact with different people up the Comcast chain.
Gotta call a while ago...they are holding a DCX3400 at my local office to pickup tomorrow and
are letting me keep the 3412 until verifying all is well.  They are also giving me one month credit for
all the trouble.  Also gave me her phone number (a regional person) in case there is any mixup.
I'm skeptical... but I told her I'm willing to try a 3400 again if I can keep my 3412 to be sure I have
something that is working, so far.  Oh the drama.



About 5 minutes later...got a call from a different Comcast person who said they found me a 3416 and will hold it at my local comcast office for tomorrow... whoa...wait a minute.... which is it?

So he checked with office (they always refuse to give you a direct phone no. to the office, other than the 800 number for all areas)...said they will hold the DCX34300.

Last edited by ghoofie (10-08-2009 8:32:50 PM)

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#16 10-10-2009 5:30:48 PM

ghoofie
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From: Northern California, Pittsburg
Registered: 02-17-2005
Posts: 907
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Re: I got a new DCX3400 today.

Just for fun...here's the latest:

So I got to the Comcast office a while before they opened. At first I was the only one in the parking lot. Brought my IPOD and started watching a movie to keep me occupied.  They opened on time and I was second in line... got to the desk and asked for the person I was supposed to ask for. It was her. I told her she is supposedly holding a dcx3400 for me. She says yep. Also got a DCT3416 for ya. I told her I only want the dcx3400. Am I a glutton for punishment or what ? smile

So got it home....went HDMI this time instead of component.  Well...about 30 minutes into the starting up process I noticed the box showed any give channel, but the program on the TV didn't match what was on the box.  Heeeeeere we go.  Called Comcastic...the person says oh just give it an hour and it will all catch up. I disagreed with him, since the guiding was filling up as normal, showed normal listings, etc.  So he says just wait...so I did. No change. Called again. This time got a  very helpful person.  She said she never heard of such a problem, but said I'll stay on phone with ya til we figure this out...she notices having been having lots of problems (well yeah !!).  So she tries a few different things. Nothing is happening. She sends resets, nothing happens. She says my box should now be displaying whatever...I tell her I don't think
you're getting through to my box. Then she says..oh wait..she says here's something about channel matching/lineup or something. Let's try this..if it doesn't work...I'm sending a lead tech to your house NOW.
It worked !! So  about 36 hours into it, it's working fine.

Oh...I kept the DCT3412...just in case...over the weekend. The lady on the phone the previous day said to keep it, she'll credit my account for one full month, including the price of a second box.


OK...so you're thinking...geez...is this guy EVER satisfied ? Well for now I am.

I DO however (there he goes) have a question about HDMI vs. Component settings on the cable boxes, handshaking and stuff.  I start a new thread for that.

Maybe this could be a TV sitcom.   New series, this fall.... Comcast and the OCD Customer.

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#17 10-11-2009 1:02:54 AM

Wareagle
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From: Bellevue, WA
Registered: 02-15-2005
Posts: 1073
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Re: I got a new DCX3400 today.

Great, Ned!  Now I can't wait to go & read your new thread.  wink

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#18 10-15-2009 2:16:37 PM

ghoofie
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From: Northern California, Pittsburg
Registered: 02-17-2005
Posts: 907
PM  Website

Re: I got a new DCX3400 today.

It never ends with this company.  So the new DCX3400 is working ok after one week. Today I bring back the DCT3412 I was holding as a spare.  I tell the comcastic clerk this is not active on my account..please DO NOT INACTIVATE the DCX3400.  Well you know where  this is  going..... I get home...the DCX3400 is "One moment please" no matter what I try to do.  I call.  Lots of static on the phone line and the Comcastic clerk , says, yes I have a bad phone cable....I'm trying to hold it while I talk to you....geeeezzz.
So he says oh your DCX3400 is not an active device on our network.  YIKES !!!!!!!!!!!!    So he reset it...of course the guide has to reload for ever...but it's back....

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#19 10-15-2009 5:59:48 PM

Wareagle
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From: Bellevue, WA
Registered: 02-15-2005
Posts: 1073
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Re: I got a new DCX3400 today.

Really makes you wonder, especially when you go out of your way to anticipate problems.   And the phone cable???  roll

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#20 10-16-2009 11:12:26 AM

ghoofie
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From: Northern California, Pittsburg
Registered: 02-17-2005
Posts: 907
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Re: I got a new DCX3400 today.

Wareagle wrote:

Really makes you wonder, especially when you go out of your way to anticipate problems.   And the phone cable???  roll

Ya think maybe he was using Comcast phone on his end ?  cool

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#21 04-26-2010 2:56:07 PM

whotony
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Registered: 02-14-2005
Posts: 14
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Re: I got a new DCX3400 today.

Has anyone with this been able to program the 30 second skip?
I haven't been able to get it to work. this dvr has the same looking remote but it's darker then the previous silver remotes.

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