Discussing the DCT-6412, Home Theater Devices, Entertainment, Celebrity and the Cable Industry. Not affiliated with any Cable Company, Hardware Manufacturer or Software Developer.
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3412 black screen after firmware download.
I just got a 3412/2305 and followed the procedures for hdd wipe and cold boot to download new firm and software. (Shaw Victoria)
Re: 3412 black screen after firmware download.
You shouldn't be doing this yourself. Basically you have wiped the programming from the box. You need to call and have the operator send an initialization hit to your box to refresh its programming after which it will take about 30-45 minutes to reload the software for the guide and VOD.
Comcast Cable Communications Technician - Fresno, CA system