DVR Chatter

Discussing the DCT-6412, Home Theater Devices, Entertainment, Celebrity and the Cable Industry. Not affiliated with any Cable Company, Hardware Manufacturer or Software Developer.



You are not logged in.

-->

#1 05-02-2007 8:16:42 AM

Frank
DVR Chatter Honcho
From: Bucks, PA
Registered: 02-12-2005
Posts: 2881
PM  Website

My 6412 May Finally Be Hosed

Folks, I think my 6412 may finally be hosed.

Woke up this morning, and "8" (the default channel it goes to after being turned off / on) was in the display instead of the time.  Turned it on: No Functionality and No Tuner 2.  "Menu," "DVR," "Guide" did nothing.

Went into the Power+Select Menu.  DVR Enabled: False.  No readings from Tuner 2.  HDD status shows my recordings are still there, though, so it's not a HDD problem.

Did the "DVR Authorization and Factory Full Reset" (Unplug then PWR+MENU while plugging in).  Hit select on the n DL screen - went through hunt FR 1, hunt fR 2 and then back to n Dl without DL'ing anything.

Tried it again.  It's going through the hunt sequence.

If that doesn't work, it's on to a full HDD reset and if that doesn't work I guess I'm making a trip to Bensalem.

Offline

 

#2 05-02-2007 8:19:40 AM

LowLight21
Member
From: St. Paul, MN
Registered: 02-11-2006
Posts: 166
PM

Re: My 6412 May Finally Be Hosed

Blame the guide.  The 6412 hardware can't handle that bloated thing.  Comcastic.

Offline

 

#3 05-02-2007 9:10:36 AM

Frank
DVR Chatter Honcho
From: Bucks, PA
Registered: 02-12-2005
Posts: 2881
PM  Website

Re: My 6412 May Finally Be Hosed

Well, that didn't work.  Called Comcast and they say they're having a "Service Related Issue" in my area.  Cable and (obviously) Internet are up, so I dialed through to one of the doofuses and asked him if the problem would cause my DVR to stop working.  He said "exactly." We all know how likely it is that I would get a correct answer the first time, so I'll be calling back shortly.

Offline

 

#4 05-02-2007 9:31:37 AM

Frank
DVR Chatter Honcho
From: Bucks, PA
Registered: 02-12-2005
Posts: 2881
PM  Website

Re: My 6412 May Finally Be Hosed

Did the full HDD reset.  Still nothing.

Called back. Was informed that the work they were doing in my area would NOT cause my DVR to stop responding or for me to be unable to access my recordings.  Guy #2 offered either a service call or go in and swap.  Told him I'd prefer to swap, and he gave me the list of payment centers in my area.

Asked if, as a last ditch effort, he could send a reset signal to my box. He did, and said it looked like it went through OK.  Went to begin unplugging and disconnecting the box, and the time reappeared in the display and I heard the HDD start up again.  Downloading SW  and guide now.  We'll see what happens.

Offline

 

#5 05-02-2007 9:35:24 AM

Wareagle
Charter Member
From: Bellevue, WA
Registered: 02-15-2005
Posts: 1073
PM

Re: My 6412 May Finally Be Hosed

If it works now, this would be a good time to catch up on any recordings you haven't watched, and make a note of any that you may be able to recover soon, in case the resurrection is temporary.

Offline

 

#6 05-02-2007 9:56:53 AM

Frank
DVR Chatter Honcho
From: Bucks, PA
Registered: 02-12-2005
Posts: 2881
PM  Website

Re: My 6412 May Finally Be Hosed

Unfortunately, it's working post-HDD full reset so there are no recordings.

Not updating the guide, not downloading any SW.  May still be hosed.

Offline

 

#7 05-02-2007 10:11:54 AM

CommTech
Member
Registered: 03-22-2007
Posts: 43
PM

Re: My 6412 May Finally Be Hosed

If it occurrs again, and there's no word of a "service issue" in your area, and it sticks on hunt mode, it's possible your RF by-pass is going bad. I've had to change plenty of those in the past and it usually fixes them up. Unfortunately, you would have to exchange your box to have that done. Just be sure that should you see it go into hunt mode that you allow it a full rotation (FR 1-10) as sometimes it will not pick it up on the first try; it will pick it up the next time it hits FR 1.


Comcast Cable Communications Technician - Fresno, CA system

Offline

 

#8 05-02-2007 10:19:37 AM

Frank
DVR Chatter Honcho
From: Bucks, PA
Registered: 02-12-2005
Posts: 2881
PM  Website

Re: My 6412 May Finally Be Hosed

OK - things seem to be proceeding as normal now.  Guide is updating, and I have "Comcast Central" again (Lucky Me).

Offline

 

#9 05-02-2007 12:29:15 PM

Frank
DVR Chatter Honcho
From: Bucks, PA
Registered: 02-12-2005
Posts: 2881
PM  Website

Re: My 6412 May Finally Be Hosed

Reloaded the guide to 6PM, and stopped.

Can anyone think of any reason why this would be the case other than the box dying out?  Everything else is loaded (OnDemand included), so I'm starting to think it is that RF deal (not a problem communications / network wise in dl'ing the guide) and I'm best off just getting a new one today.

If I'm going to go it's going to be in 1hr, so any quick brainstorming as to other reasons why the guide would stop loading would be appreciated.

Offline

 

#10 05-02-2007 12:37:56 PM

ghoofie
Charter Member
From: Northern California, Pittsburg
Registered: 02-17-2005
Posts: 907
PM  Website

Re: My 6412 May Finally Be Hosed

The only thing I can add is that many times during a reload, it seems to load the current day stuff pretty fast and then the rest goes really really slow. From my experience though, You won't know any more in one hour..I would have already been on my way to the office to swap.

Offline

 

#11 05-02-2007 12:40:55 PM

Wareagle
Charter Member
From: Bellevue, WA
Registered: 02-15-2005
Posts: 1073
PM

Re: My 6412 May Finally Be Hosed

Maybe you'll get a xx16, which will allow you to lose even more next time.    hmm

Offline

 

#12 05-02-2007 12:42:51 PM

Frank
DVR Chatter Honcho
From: Bucks, PA
Registered: 02-12-2005
Posts: 2881
PM  Website

Re: My 6412 May Finally Be Hosed

I think it's a case of having too much information. I have read so many horror stories about the "34s" (which is what they're giving out these days around here) and this box has been relatively (comparatively) trouble free since 11/2004 that I'm a little reluctant to trade it in unless it's absolutely necessary.

Offline

 

#13 05-02-2007 1:17:50 PM

Wareagle
Charter Member
From: Bellevue, WA
Registered: 02-15-2005
Posts: 1073
PM

Re: My 6412 May Finally Be Hosed

I'm not in a good position to generalize, since I'm not in the iGuide area, but my 6412 worked fine for 18 months, until it died in a similar fashion to yours in May 2006 and I replaced it with a 3412.  I had problems from the beginning with transport functions and firewire output, finally giving up on firewire (use of the firewire caused the transport to go nuts, and only a power cycle would repair it, until the next use).  I swapped it for a 3416 in December 2006, just for the added storage.  I'm not sure how much of the transport function troubles are because of the Microsoft guide s/w, but for both the 34xx models I had to call and get Comcast to revert my firmware from 12.35 to 12.31 to get rid of a bug that was causing the boxes to reboot every hour or so.  We're still on 12.31 here, so the iGuide systems may be better.

Last edited by Wareagle (05-02-2007 1:18:14 PM)

Offline

 

#14 05-02-2007 4:05:02 PM

andyross
Charter Member
From: Schaumburg, IL
Registered: 02-14-2005
Posts: 597
PM  Website

Re: My 6412 May Finally Be Hosed

There are several layers of Guide data. Channel names are sent very often. Near-term programming (about 4-8 hours out) is sent several times an hour. The full 2-week data is only sent 2 or 3 times a day. That is why it can take a day or two to completely fill in. By me, it typically takes place starting at 8pm, another in the middle of the night, and another in the early afternoon.


Sony KV-30XBR910, Sony STR-DB930, Sony DVP-NS55P, JVC HR-S3800U, Motorola DCT-6412, Sony KV-13FS100, OneForAll URC-8910.
Andy's UnEmpty Web Page
How to use a Motorola DVR

Offline

 

#15 05-02-2007 4:42:23 PM

ghoofie
Charter Member
From: Northern California, Pittsburg
Registered: 02-17-2005
Posts: 907
PM  Website

Re: My 6412 May Finally Be Hosed

andyross wrote:

There are several layers of Guide data. Channel names are sent very often. Near-term programming (about 4-8 hours out) is sent several times an hour. The full 2-week data is only sent 2 or 3 times a day. That is why it can take a day or two to completely fill in. By me, it typically takes place starting at 8pm, another in the middle of the night, and another in the early afternoon.

So that might explain why at 7PM last night I only had two shows scheduled to record,
AI at 8pm and House at 9PM.  At 9pm, two shows were recording, one was Robin Hood on BBC, which I have as a series setup but it was NOT on the schedule to record. I SWEAR it wasn't.
But there it was at 9pm..recording.

Offline

 

#16 05-03-2007 4:22:51 PM

andyross
Charter Member
From: Schaumburg, IL
Registered: 02-14-2005
Posts: 597
PM  Website

Re: My 6412 May Finally Be Hosed

With the new version software, series recordings get scheduled as the guide updates. Before, they were only scheduled around 4:20-4:50 am/pm. There still seems to be a master schedule at that time, as missing data will cause scheduled series recordings to be removed until the Guide is updated.

This new behavior can be annoying. I had to rearrange my series priority when Stargate Atlantis's second airing overrode a recording of Letterman. I had canceled the original recording as I was home to watch it live. SciFi, like many cable channels, repeats shows 3 hours later for Western time zones. They are often still tagged as 'New'. I really hope the Tivo software will have Tivo's 30 day(?) memory.


Sony KV-30XBR910, Sony STR-DB930, Sony DVP-NS55P, JVC HR-S3800U, Motorola DCT-6412, Sony KV-13FS100, OneForAll URC-8910.
Andy's UnEmpty Web Page
How to use a Motorola DVR

Offline

 

Board footer

Powered by PunBB
© Copyright 2002–2005 Rickard Andersson