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Discussing the DCT-6412, Home Theater Devices, Entertainment, Celebrity and the Cable Industry. Not affiliated with any Cable Company, Hardware Manufacturer or Software Developer.



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#1 12-30-2006 7:09:41 PM

ghoofie
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From: Northern California, Pittsburg
Registered: 02-17-2005
Posts: 907
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The 6412 bug of the week

Here's this weeks problem...just started..
The audio goes off when watching live TV.
I merely grab the remote change channels,
audio is back, go back to original channel, all
is well.

It has happened about 3 times in the last couple of
days so we'll see what happens.

I didn't try doing a swap to see if both sides
are off. I'll try that should (when) it happens again.

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#2 12-30-2006 7:48:35 PM

Bobby
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From: Rohnert Park, CA
Registered: 02-14-2005
Posts: 333
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Re: The 6412 bug of the week

I get up each morning and the sound has gone off. The channel switch fixes it every time.  I had a football game I was watching go silent the other day.  Channel change worked.....

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#3 12-31-2006 10:13:12 AM

andyross
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From: Schaumburg, IL
Registered: 02-14-2005
Posts: 597
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Re: The 6412 bug of the week

Anyone seen the latest bug? HD channels not showing up in the guide when you are in favorites mode? It appears to be somewhat random. Sometimes they may show, sometimes not.


Sony KV-30XBR910, Sony STR-DB930, Sony DVP-NS55P, JVC HR-S3800U, Motorola DCT-6412, Sony KV-13FS100, OneForAll URC-8910.
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#4 12-31-2006 10:41:43 AM

RobertAlder
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Registered: 11-20-2005
Posts: 74
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Re: The 6412 bug of the week

I've never had sound go out when viewing live, but I USED to have it go out all the time while viewing recorded shows. But come to think of it, this hasn't happened in quite some time.  (Ye gads, something got fixed???)  The only solution was to go back to live, then back to the reocrded program and it was fine.  Oddly, the sound always seemed to disappear at a commercial break (beginning or end of same, don't remember).  Not that's weird!! Or was weird, as the case may be.

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#5 12-31-2006 11:06:47 AM

Frank
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From: Bucks, PA
Registered: 02-12-2005
Posts: 2881
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Re: The 6412 bug of the week

This used to happen a lot to me, too, and stopped some time back.  HD TV shows are broadcast in DD 5.1, but a lot of times the commercials are in DD 2.0.  The box appeared to have a problem switching back and forth between the two.

Something that still happens here occasionally is the sound getting really low (almost inaudible) when FF or 30 second skipping.  That is also cured by exiting the recording and resuming play.

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#6 01-01-2007 9:28:19 AM

salspalden
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From: Bucks County, Pa.
Registered: 06-17-2006
Posts: 41
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Re: The 6412 bug of the week

I lose DD 5.1 often. It reverts to Dolby PL II and only a 30 minute unplugging will get the DD 5.1 back. Aggravating in situations like yesterday when I discovered I lost DD a couple hours before the Eagles game.

Of course, if I wasn't unplugging for the loss of DD, I would be unplugging to get rid of the 12/31/89 phantom so I guess the answer is that whenever it crosses your mind, and you're not soon watching anything.....unplug !


BTW, the last time Comcast was here for poor signal strength, the tech was pretty well informed. He seemed to like the challenge of solving cable problems and was proud of all he knew about Comcast and it's services.

But he knew nothing of the above issues, never heard of any either problem.

Just like their Customer service reps.

Here's a typical Comcast Customer Service call:




"Press one if you're having trouble connecting to the internet"

"While you're on hold for the time it takes tomatoes to ripen, why not listen to some music played through your low fidelity telephone speaker at ear shattering levels?"

"Did you know that you can find help with your problem by going to www.comcast.com?"

(Did you know you just suggested doing that to someone who, based on his menu selections CAN'T CONNECT TO THE INTERNET?)

"Hello. I am the human voice you've been waiting for. I took this job when I was 10 so I wouldn't be retired before taking your call."

"We will now go through our intensive interactive telephone troubleshooting procedure to help you"

"Please unplug your modem....Please plug it back in...Did that resolve the problem?" (NO)

"This ends our intensive interactive telephone troubleshooting procedure. We"ll have to send a technician out"

"How is next epoch? Between say, era and eon?"

(sound of gunshot)




Sals

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#7 01-03-2007 1:40:38 PM

leftjab
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Registered: 02-16-2005
Posts: 32
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Re: The 6412 bug of the week

since the latest firmware download in early November, my 6412 series II resets itself every few minutes if I'm actually doing something with it other than just watching one channel or program.  re-downloading the firmware, as suggested elsewhere, didn't help.  i've had a 3412 as well for about 6 months, and it is now more robust than the 3412 (although I have to unplug it to re-establish the firewire connection to my D-VHS for each new tape recorded, which is more difficult than for the 6412) so it has become my primary DVR.  I have a TV with DVI inputs and am loathe to give up my two-year-old workhorse for a new 3412, quirks and all (I'll likely connect that with component and use HDMI-DVI from my D-VHS), but will bite the bullet once I've watched or recorded everything on my hard drive.

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#8 01-03-2007 2:08:34 PM

Wareagle
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From: Bellevue, WA
Registered: 02-15-2005
Posts: 1073
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Re: The 6412 bug of the week

What firmware do you have in the 6412?  The 3412/3416 with Microsoft guide s/w and firmware 12.35 have a bug that causes spontaneous reboots (not sure about 6412 or iGuide s/w).

I assume you meant to say, "I've had a 3412 as well for about 6 months, and it is now more robust than the 6412."

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#9 01-03-2007 3:51:20 PM

salspalden
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From: Bucks County, Pa.
Registered: 06-17-2006
Posts: 41
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Re: The 6412 bug of the week

Wareagle wrote:

a bug that causes spontaneous reboots

That's known as the "CN8 Bug".

Must be how Lynn Doyle manages to show more than a hiccup on the Neilson's.



Sals

Last edited by salspalden (01-03-2007 3:53:03 PM)

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#10 01-03-2007 3:53:06 PM

Wareagle
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From: Bellevue, WA
Registered: 02-15-2005
Posts: 1073
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Re: The 6412 bug of the week

salspalden wrote:

Wareagle wrote:

a bug that causes spontaneous reboots

That's known as the "CN8 Bug".

It's how Lynn Doyle manages to show more than a hiccup on the Neilson's.



Sals

What does that mean?

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#11 01-03-2007 4:04:53 PM

salspalden
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From: Bucks County, Pa.
Registered: 06-17-2006
Posts: 41
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Re: The 6412 bug of the week

Wareagle wrote:

salspalden wrote:

Wareagle wrote:

a bug that causes spontaneous reboots

That's known as the "CN8 Bug".

It's how Lynn Doyle manages to show more than a hiccup on the Neilson's.



Sals

What does that mean?

If you lived in PA, NY, Del, MD, etc, you would know that whenever any Comcast box reboots, it tunes to CN8, the Comcast channel...Lynn Doyle's talk show is it's flagship...seems the only time anyone watches CN8 is after a reboot for the minute it takes you to realize what channel you're tuned to.

Sals

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#12 01-03-2007 4:19:30 PM

Frank
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From: Bucks, PA
Registered: 02-12-2005
Posts: 2881
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Re: The 6412 bug of the week

Now that's funny.  Hey, it's your call.

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#13 01-03-2007 4:22:26 PM

Wareagle
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From: Bellevue, WA
Registered: 02-15-2005
Posts: 1073
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Re: The 6412 bug of the week

Fortunately, I don't live there.   smile

I thought your "feature" of having the box tune to that channel was something that happened when it was turned from "standby" to "on" -- this bug completely removes power from the box and then reapplies it., usually when something exotic, like watching a recorded program, is going on.

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#14 01-03-2007 4:55:24 PM

salspalden
Member
From: Bucks County, Pa.
Registered: 06-17-2006
Posts: 41
PM

Re: The 6412 bug of the week

Wareagle wrote:

Fortunately, I don't live there.   smile

I thought your "feature" of having the box tune to that channel was something that happened when it was turned from "standby" to "on" -- this bug completely removes power from the box and then reapplies it., usually when something exotic, like watching a recorded program, is going on.

No, if you remove power to the box it goes to CN8, standby to on...CN8, leave the room for a beer...CN8, hear spoken dialog such as "..and the killer is..."....CN8.

It can't be bargained with. It can't be reasoned with. It doesn't feel pity...or remorse...or fear. And it will not stop. Ever. Until you are tuned to CN8.

It's insideous.....It's relentless....It's Comcastic.


Sals

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#15 01-03-2007 4:59:34 PM

Frank
DVR Chatter Honcho
From: Bucks, PA
Registered: 02-12-2005
Posts: 2881
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Re: The 6412 bug of the week

Wareagle wrote:

Fortunately, I don't live there.   smile

Hey!  I resemble that remark.

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#16 03-15-2007 5:43:52 PM

leftjab
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Registered: 02-16-2005
Posts: 32
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Re: The 6412 bug of the week

Wareagle wrote:

What firmware do you have in the 6412?  The 3412/3416 with Microsoft guide s/w and firmware 12.35 have a bug that causes spontaneous reboots (not sure about 6412 or iGuide s/w).

I assume you meant to say, "I've had a 3412 as well for about 6 months, and it is now more robust than the 6412."

sorry i didn't reply to this at the time ... i believe it was the 16.20 firmware for the 6412, and yes, i did mean to say my 3412 was more robust than my 6412 after the firmware update in November.  I finally swapped out the 6412 yesterday after watching or recording to D-VHS everything i wanted on my old box, and I have to admit I'll miss it, despite its quirks and problems, because it was my first DVR, it convinced me to take the HD plunge much earlier than I expected, and having to learn about it (through forums like this) taught me a lot about home video and audio (for example, that I could record HD to D-VHS, which is something I wouldn't want to give up now) and conditioned me to keeping more informed about home electronics.    my new 3416 is working quite well -- for now ...

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