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Discussing the DCT-6412, Home Theater Devices, Entertainment, Celebrity and the Cable Industry. Not affiliated with any Cable Company, Hardware Manufacturer or Software Developer.



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#1 09-19-2006 10:35:26 PM

Denton
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From: Braintree Ma
Registered: 09-19-2006
Posts: 3
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Dear Comcast please upgrade my firmware

I bought a HDMI Switching onkyo receiver but it doesn't work with my cable box the DCT 6412a when using the HDMI connection.

I did some reading and found this was a common problem so I called Comcast support to see if they had a firmware upgrade that might address the issue but they had no idea and could not seem to understand what I was talking about.

I contacted Motorola next and they informed me that there is indeed a firmware upgrade that will fix this issue its version 12.35 (my current firmware is 12.31).
So I called Comcast back and explained that I need the firmware upgrade but it seems like no one has any idea what a firmware upgrade is never mind knowing how to actually perform one.

Is there a Comcast rep around that can get me some help with this issue?



Thanks

Last edited by Denton (09-20-2006 12:31:12 PM)

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#2 09-19-2006 11:44:29 PM

Wareagle
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From: Bellevue, WA
Registered: 02-15-2005
Posts: 1073
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Re: Dear Comcast please upgrade my firmware

Be careful what you wish for (not that wishing will get it done).  I don't know about the 6412 version of 12.35, but I just requested and got a Comcastic rollback from 12.35 to 12.31 to stop my 3412 (Microsoft guide version) rebooting daily.

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#3 09-20-2006 9:39:41 AM

Denton
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From: Braintree Ma
Registered: 09-19-2006
Posts: 3
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Re: Dear Comcast please upgrade my firmware

That doesn't sound good for me.

So Wareagle your box would reboot everyday and cause the guide to clear so you would never know what was on?

I really want to get the HDMI switching setup but so far it’s really been a pain and it sounds like the pain just gets worse if I push for the upgrade.

Anyone have any suggestions or possible solutions?

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#4 09-20-2006 10:02:12 AM

Brewer247
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From: Lakewood, CO
Registered: 02-23-2006
Posts: 46
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Re: Dear Comcast please upgrade my firmware

I would get the upgrade.  It seems that Wareagle's issue might be isolated.  I have had no issues with my 3412 and HDMI switching.  Is the 3412 offered in your area (digital silmulcast)?  Another suggestion is to call Comcast back and get another tech to help you.  In my experience, there are good and bad techs.  I can normally tell if I have a good one in the first minute, and if I don't, I get "disconnected" and have to call back, normally getting a different tech.  Can't hurt to try.  You got a new HDMI switching receiver, might as well use it.


Sony KDF-55XS955, Motorola DCT-3412, Denon AVR-3805, Denon DVD-2900, Monster HTS-5100 Signature

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#5 09-20-2006 10:17:40 AM

Wareagle
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From: Bellevue, WA
Registered: 02-15-2005
Posts: 1073
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Re: Dear Comcast please upgrade my firmware

The reboot problems with the 3412 and 12.35 firmware aren't limited to me, but they may be a result of an interaction with the Microsoft guide software in Washington State, which was updated at the same time.  Many customers in the Seattle area have experienced the problems, and some have had the firmware reverted to 12.31.  The reboots seem to be triggered primarily by use of the transport functions, either while recording or with OnDemand -- the more activity, the more frequent the problems.  They didn't require a lengthy reload of guide data, since the Microsoft guide seems to retain those on the drive for quick restoration.

P.S.
You'll probably get new firmware when Comcast feels like sending it out, without regard to any requests on your part.

Last edited by Wareagle (09-20-2006 10:19:26 AM)

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#6 09-20-2006 12:07:53 PM

Denton
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From: Braintree Ma
Registered: 09-19-2006
Posts: 3
PM

Re: Dear Comcast please upgrade my firmware

Wareagle wrote:

P.S.
You'll probably get new firmware when Comcast feels like sending it out, without regard to any requests on your part.

Yeah I kinda got that feeling talking to them.
I really wish I had some other choices in my area but we are pretty much locked in to Comcast.

The town of Braintree does offer its own Cable service but I hear its pretty basic stuff and they don't offer a DVR.
I think I'll call them anyway and find out what they do offer.
Thanks guys

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#7 09-20-2006 11:22:24 PM

Georgia Guy
Charter Member
From: Atlanta
Registered: 02-15-2005
Posts: 207
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Re: Dear Comcast please upgrade my firmware

Braintree.  That's where John Adams lived, right? 
Interesting name.

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#8 09-21-2006 12:55:07 AM

Wareagle
Charter Member
From: Bellevue, WA
Registered: 02-15-2005
Posts: 1073
PM

Re: Dear Comcast please upgrade my firmware

Quincy (pronounced "Quinzy"); originally part of Braintree:
http://en.wikipedia.org/wiki/Quincy%2C_ma
cool

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#9 10-31-2006 8:50:06 PM

Patrick
Member
From: Denver
Registered: 06-05-2005
Posts: 83
PM

Re: Dear Comcast please upgrade my firmware

There is a firmware push coming on 11/2.  I'm not sure what made it into final but this is the date I have from the guys in deployment (not even sure what version this push is).  Glad I'm so full of info.

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#10 10-31-2006 8:50:21 PM

Patrick
Member
From: Denver
Registered: 06-05-2005
Posts: 83
PM

Re: Dear Comcast please upgrade my firmware

There is a firmware push coming on 11/2.  I'm not sure what made it into final but this is the date I have from the guys in deployment (not even sure what version this push is).  Glad I'm so full of info.

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#11 10-31-2006 9:33:25 PM

Wareagle
Charter Member
From: Bellevue, WA
Registered: 02-15-2005
Posts: 1073
PM

Re: Dear Comcast please upgrade my firmware

Patrick, since there is so much variation in firmware versions currently available in different Comcast regions, could you be more specific as to where, or what version number you refer to?

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